Reference

win25 Privacy Policy for Indonesian Accounts

This policy explains what we collect when you open an account, use DANA, OVO, GoPay, or QRIS, or ask us to check a deposit or login issue.

Account dataCookie recordsLocal lawMedan and Semarang

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What we collect and why

win25 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to run your account and answer privacy requests: the profile name on file, email, phone number, login timestamps, device type, cookie records, and the payment reference linked to DANA, OVO, GoPay, or QRIS. We use those records to verify you, process

1
support work, and keep account matching accurate. If you ask for a correction, we compare the request with the contact details already on file before making any change. We do not ask for extra data just because you browse the lobby from phone or desktop, and
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we keep only the records needed for operations, dispute handling, and the period required by local law. Where local law permits, you can ask us what we hold and how it was used there.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send privacy requests

Privacy requests move faster when you send them through the same email or live chat used on your account. Our team checks the profile name, login email, and a recent security step before we touch any record. We answer from 10:00 to 22:00 WIB, and we can route copies, corrections, or closure requests without asking you to repeat the same details twice.

Team online

Live Chat

Open chat inside the account area or on the home page, then share the email on file and the change you want. We use it for copy requests, corrections, and questions about stored cookies.

Email

Send a message from your email on file if you want a written trail. We confirm the request, check identity, and reply with the next step for access, correction, or deletion where local law allows.

Account Form

Use the privacy form in your profile when you need a data copy or a profile update. The form keeps your request tied to the same account, which helps us avoid mismatched records.

HANDLING PRACTICE

How we handle your records

We handle privacy data with account matching first, then payment or device checks only when the request needs them.

Account matching

We compare the email, phone number, and login history on file before changing anything tied to your profile. That stops accidental edits when someone writes from a new device or a shared phone.

Cookies

Browser cookies store session state, language choice, and a few security flags so the lobby opens correctly on desktop or mobile. You can clear them in Chrome, Safari, or Android settings at any time.

Security steps

Before we touch payment details, we may ask for a one-time code or a return check on the email already linked to the account. That keeps DANA, OVO, GoPay, and QRIS records aligned with the right profile.

Retention

We keep account, support, and payment logs only as long as needed for dispute handling, fraud checks, and local legal duties. After that period, the record is removed or reduced so it no longer identifies you.

Change requests

If you want a copy, correction, or closure request, send it through chat or email and name the exact field you want changed. We verify identity first, then confirm the next step in writing.

Contact window

Our support team handles privacy requests every day from 10:00 to 22:00 WIB. If you are in Indonesia, we keep the same hours across desktop and mobile, so your request stays on one track.

Questions about the privacy policy

These are the questions we hear most when you want to open an account, check what we store, or change a detail on file. We keep the answers tied to the data we actually use: profile details, cookies, support chats, and payment references from DANA, OVO, GoPay, or QRIS. If you need a tailored answer, send us the request from your account email.

We keep the profile details you send, plus login timestamps, device type, cookie records, and payment references needed to match DANA, OVO, GoPay, or QRIS activity to the right account. We do not ask for more than the request needs.

Yes. Send the request from the email on file or through live chat, and we will verify it against your profile before we share the record. Where local law permits, we send the copy in a clear format.

We keep account, support, and payment logs only for the period needed to run the account, resolve disputes, and meet local legal duties. After that, we remove or reduce the data so it no longer identifies you.

Cookies help us remember your session, language choice, and a few security flags. If you clear them in Chrome, Safari, or Android settings, the lobby signs you out and asks you to enter again.

Only the contact owner on file can ask for corrections or closure. We check the email, phone, and a recent security step before we make any change, then we confirm the result by message.

It applies when you use our service, but access and eligibility always depend on local law and are available only where local law permits. If a rule blocks a request, we explain the limit in plain language.

win25 Privacy Policy for Indonesian Accounts

Where to send privacy requests

Live Chat

Email

Account Form

How we handle your records

Account matching

Cookies

Security steps

Retention

Change requests

Contact window

Questions about the privacy policy

01 What data do you keep when I open an account?

02 Can I ask for a copy of my data?

03 How long do you keep my records?

04 Do cookies change what I see?

05 Who can update my privacy details?

06 Does this policy apply if I am outside Indonesia?

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