Who do I contact if I do not agree with a clause?

Stop using the account, open live chat or email support@win25.run, and tell us which clause you want explained. We will point you to the relevant section or the update that applies.

Reference

Terms & Conditions for Indonesian Accounts

These Terms & Conditions set the rules for your win25 account, from sign-in and identity checks to how we match DANA, OVO, GoPay and QRIS activity against your…

DANAOVOGoPayQRIS

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How Local Law Shapes Access

win25 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms form the contract between you and us for account creation, login, wallet activity, support requests, and any later change to your record. We may ask for extra checks when the name on a DANA, OVO, GoPay or QRIS transaction does not match the account

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name, when you switch devices, or when a request comes from a new location. That helps us keep transactions tied to the right account and cut down on mistaken edits. If local law changes, we may update the page and set a new effective date, and
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the version on the site is the one you should follow. We also keep a copy of the earlier text when a change is posted, so you can trace which rule was active at the time. When a clause does not apply in your area, access
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is available only where local law permits, and any later step still depends on the same rule.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Send Terms Questions

When a clause needs a closer look, we keep three contact paths open so you can choose the one that fits your day. Live chat runs 09:00-23:00 WIB, email works for written requests, and the contact form helps when you want the latest text or a copy for your records. We answer in queue order and link each thread to your account.

Team online

Live chat

Open live chat from the footer or your account screen and send the clause you want checked. We answer 09:00-23:00 WIB, keep the thread on file, and link it to your account so the legal team can follow it later.

Email

Write to [email protected] with your registered email, the page section, and the date. This path works well for change requests, access questions, and any record mismatch tied to DANA, OVO, GoPay or QRIS, especially outside chat hours.

Contact form

Use the contact form on mobile or desktop if you want a copy of the latest terms. Add your account ID and one clear subject line so we can route it to the right team and answer in sequence.

RECORD CARE

How We Handle Your Records

We keep the page practical: record storage, cookies, device checks, and change requests all sit inside one process so you know what happens after you open the account.

Data handling

We keep registration details, login history, and wallet references only to run your account and settle any dispute. DANA, OVO, GoPay and QRIS records stay linked to the same profile so matching stays clear when you ask for a check.

Cookies

Cookies remember your session, language choice, and the last terms page you opened. If you clear them in Chrome or Safari, you will need to sign in again and accept the current page before any saved setting returns.

Account security

Use one password, keep one-time codes private, and log out on shared devices. If a new phone or laptop signs in, we may ask you to confirm control before any sensitive change goes through.

Retention

We retain support threads and transaction logs for the period needed to settle account questions, meet tax or audit duties where relevant, and manage fraud checks. After that, we archive or remove them under our retention rule.

Contact path

If a clause feels unclear, send a ticket through live chat or email [email protected]. Include your registered name, the date, and the section you want checked so we can find the right record quickly and respond in order.

Change requests

To request a correction, write the exact text you want changed and attach the matching account detail. We process it only when the requester can confirm control of the account and local law allows the change.

Questions About Your Account Rights

Before you open the account, these are the terms questions we hear most often. They cover who may use the service, how changes are posted, what happens with stored records, and which contact route to use when a clause or account entry needs a correction. If your case is unusual, use live chat or email and we will point you to the clause that applies, always within the limits of local law.

You can open an account only if local law allows it in your area and you accept the current terms. If a rule changes after you join, the posted version and effective date control the account.

Yes. We may update the page when our operations or legal duties change. We post the new version on-site, keep the effective date visible, and the latest text applies before you continue.

We keep the reference number, amount, timestamp, and linked account name so we can match the entry to your record. That helps with balance checks, dispute handling, and later account questions.

Send a chat or email request with your registered name, the exact field to change, and one proof detail that matches the account. We check it against the stored record before any update.

A new phone, tablet, or laptop can trigger a security check. We may ask you to confirm the login before you change contact details, payment references, or other sensitive settings.

Cookies keep your session alive and remember language or page state. If you clear them, the site may ask you to sign in again and accept the latest terms before you move on.

Stop using the account, open live chat or email [email protected], and tell us which clause you want explained. We will point you to the relevant section or the update that applies.

Terms & Conditions for Indonesian Accounts

Where to Send Terms Questions

Live chat

Email

Contact form

How We Handle Your Records

Data handling

Cookies

Account security

Retention

Contact path

Change requests

Questions About Your Account Rights

01 Who can open an account under these terms?

02 Can win25 change the terms later?

03 What data do you keep from DANA, OVO, GoPay, or QRIS activity?

04 How do I ask for a record correction?

05 What happens if I log in from a new device?

06 How do cookies affect my account?

07 Who do I contact if I do not agree with a clause?

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